Monday to Friday 7.00 am to 5.00 pm, Sunday and public holidays closed

Dr Chandrasena Tennakoon

Dr Subhani Pathirana.

Dr Malinda Doltan

Flaviana Amparo ( Bing )

Paediatrics

Women’s & Men’s health

Emergency

Mental health

Minor procedures/ surgeries

Travel Health

Geriatric Medicine

Antenatal and Postnatal

Skin checks

Flu Vaccinations

Consultation is by appointment. Patients presenting without an appointment will be fitted in at the earliest available time. Urgent medical matters will always be dealt with promptly. Please “check-in” with a reception on your arrival to avoid an unnecessary delay in the waiting room.

Whilst every effort is made to keep on time for appointments, this can sometimes be difficult due to emergencies, walk-in patients or unexpected long consultations. To help schedule appropriately, please inform our reception staff if you require a longer consultation, and what it may be for. Cancellations If you are unable to keep your appointment, please phone the practice prior to your appointment to cancel or reschedule. This will allow your appt time to be allocated to another patient.

BULK BILLING telehealth consultations are available from 1st of November 2023 only if,

• You have registered with MY MEDICARE

       and

• REPLY to the text message you recieve giving the consent for us to bulkbill the appointment.

Otherwise, the telehealth is PRIVATELY BILLED. The cost is $65.

Walk-ins will be allocated the first available consultation, which may require some waiting. Emergencies will be attended to immediately.

Can be made by visiting website https://www.ashgrovegp.com.au/ or going onto Health engine

Home visits can be arranged for regular patients who are unable to attend due to their condition. Patients can contact the reception for a home visit and will be scheduled for at the end of the day, if not urgent.

Please contact National Home Doctor Service 13SICK/ 137425, and a report will send be to us the following day. In case of an emergency please call 000 or present to the closest hospital to you.

An appointment is required if you need any type of medical certificate, eg for work or Centrelink.

If the doctor is unavailable, staff will take details and will ask them to call you back when able to. If it is urgent, the phone call will be put through to the doctor immediately.

If you have been sent for a test, please make sure to make an appointment in 2-3 days for the results, when leaving. If any results are abnormal and/or require urgent attention we will contact you. Please ensure that your contact details are up to date.

To further improve our service to you, we have implemented a patient recall & reminder system. We will contact you by either by phone or letter to make an appointment for when you are due for a preventive health check E.G pap, skin check, blood pressure. Our practise also takes part in the national register, who also helps work out who and when is due. Patients attending this practice will automatically be included in our recall/reminder system. Please inform the Doctor or practice staff if you do not wish to be contacted. You will need to sign a form to opt-out, that will be scanned into your chart.

Our practise regularly engages with local health services, such as specialists, allied health and hospitals. If required, your GP will provide sufficient information [ referral letter] to plan and facilitate optimal patient care. The appointment is required to get a referral.

Our practice is committed to maintaining the confidentiality of your personal health information. The practice uses computerized medicals records to record information, order tests, provide prescriptions and file specialist reports. Our computers are password protected. All information collected at this surgery is confidential. For more details please ask staff to see a copy of our privacy policy.

Pre-employment, Commercial drivers licence medicals and any type of Insurance forms will incur a fee (these are not covered by Medicare) and are payable on the day that you are seen. Please speak to the receptionist for the fee amount.

We recognize that patients have certain rights and we will endeavor to support these rights. Please feel free to talk to your doctor or reception staff if you have any suggestions or are unhappy with our service. Alternatively, you may prefer to contact the Queensland complaints body on 133 646

Please let reception staff knows when making the appointment, as we may to arrange for an interpreter to be present (arrangements will need to be made for this, may take up to one week)

Please note, we do not bulk bill Workcover & patient needs to pay for the consultation at the time of appointment. Please let reception staff knows when making the appointment. We do not take care of existing Workcover claims as well.

We provide Teleconsultations to our patients except childrem under 16 years old.