{"id":2157,"date":"2020-04-24T05:00:20","date_gmt":"2020-04-24T05:00:20","guid":{"rendered":"https:\/\/www.ashgrovegp.com.au\/?page_id=2157"},"modified":"2024-02-27T05:11:56","modified_gmt":"2024-02-26T19:11:56","slug":"medicare-bulk-billing-services","status":"publish","type":"page","link":"https:\/\/www.ashgrovegp.com.au\/medicare-bulk-billing-services\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.4.1&#8243; background_color=&#8221;#a3cd43&#8243; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;102%&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;0px||-6px&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;0px||&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;26px|0px|5px|0px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; 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alt=&#8221;bulk billing doctor ashgrove google review&#8221; url=&#8221;https:\/\/www.google.com\/search?q=ashgrove+general+practice&#038;rlz=1C1CHZL_enLK832LK832&#038;oq=ashgrove+general+practice&#038;aqs=chrome.0.69i59j0l2j69i59j69i60l3.8831j0j7&#038;sourceid=chrome&#038;ie=UTF-8#lrd=0x6b915747f457732b:0xd1aa891bd43e5c07,3,,&#8221; url_new_window=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;85%&#8221; custom_margin=&#8221;-15px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.16&#8243; background_image=&#8221;https:\/\/www.ashgrovegp.com.au\/wp-content\/uploads\/2020\/04\/privacy-policy-2-01.jpg&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;200px||200px||true|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;70px||70px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;Lato|700|||||||&#8221; header_text_color=&#8221;#242861&#8243; header_font_size=&#8221;35px&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;35px&#8221; header_2_line_height=&#8221;1.9em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h1 style=\"text-align: left;\">Introduction<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;35px&#8221; header_2_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Why and when your consent is necessary?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Why do we collect, use, hold and share your personal information?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">What personal information do we collect?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">The information we will collect about you includes:<br \/>\u2022 names, date of birth, addresses, contact details<br \/>\u2022 medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors<br \/>\u2022 Medicare number (where available) for identification and claiming purposes<br \/>\u2022 healthcare identifiers<br \/>\u2022 health fund details.<br \/>Dealing with us anonymously:<br \/>You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">How do we collect your personal information?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">\u2022 Our practice will collect your personal information:<br \/>\u2022 When you make your first appointment our practice staff will collect your personal and demographic information via your registration.<br \/>\u2022 During providing medical services, we may collect further personal information.<br \/>\u2022 We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.<br \/>\u2022 In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly.<br \/>This may include information from:<br \/>\u2022 your guardian or responsible person<br \/>\u2022 other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services<br \/>\u2022 your health fund, Medicare, or the Department of Veteran\u2019s Affairs (as necessary).<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">How do we collect your personal information?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">\u2022 Our practice will collect your personal information:<br \/>\u2022 When you make your first appointment our practice staff will collect your personal and demographic information via your registration.<br \/>\u2022 During providing medical services, we may collect further personal information.<br \/>\u2022 We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.<br \/>\u2022 In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly.<br \/>This may include information from:<br \/>\u2022 your guardian or responsible person<br \/>\u2022 other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services<br \/>\u2022 your health fund, Medicare, or the Department of Veteran\u2019s Affairs (as necessary).<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Who do we share your personal information with?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\">We sometimes share your personal information:<br \/> with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers \u2013 these third parties are required to comply with APPs and this policy with other healthcare providers, when it is required or authorised by law (e.g. court subpoenas)<br \/> when it is necessary to lessen, or prevent a serious threat to a patient\u2019s life, health or safety or public health or safety, or it is impractical to obtain the patient\u2019s consent to assist in locating a missing person to establish, exercise or defend an equitable claim for the purpose of confidential dispute resolution process<br \/> when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification)<br \/> during the course of providing medical services, through Electronic Transfer of Prescriptions (eTP), MyHealth Record\/PCEHR system (e.g. via Shared Health Summary, Event Summary).<br \/> Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.<br \/> We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.<br \/> Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.<br \/> How do we store and protect your personal information?<br \/>Our practice stores all personal information securely. Only authorized people\/clinical staff has access with individual passwords.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">How can you access and correct your personal information at our practice?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You have the right to request access to, and correction of, your personal information.<\/p>\n<p>Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and either hand in to us in person, post, fax or email and our practice will respond within a reasonable time.<\/p>\n<p>Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date.<\/p>\n<p>You may also request that we correct or update your information, and you should make such requests either by speaking to staff members directly, phoning or writing to Amila Tennakoon (Practice Manager) or by email: admin@ ashgrovegp.com.au<\/p>\n<p>How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?<\/p>\n<p>We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.<\/p>\n<p>You can send a letter to Dr Chandrasena Tennakoon at\u00a0 Shop 207 Waterworks Road, Ashgrove 4060or<\/p>\n<p>You can contact us on (07) 3366 0588<\/p>\n<p>The action or investigation against your complaint will take about 30 days.<\/p>\n<p>You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond, before they will investigate.<\/p>\n<p>For further information visit : www.oaic.gov.au\u00a0 or call the OAIC on 1300 336 002. In addition, you may also contact the Health Ombudsman via phone 13 36 46, email complaints@oho.qld.gov.au (complaints@oho.qld.gov.au)\u00a0 or you can visit website You can make a complaint<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Policy review statement<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The policy will be reviewed regularly to ensure it is in accordance with any change that may occur. We will notify you with updated or amended policies at nest appointment or visit.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Montserrat|300|||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; link_text_align=&#8221;left&#8221; ul_text_align=&#8221;left&#8221; ol_text_align=&#8221;left&#8221; quote_text_align=&#8221;left&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Lato|700|||||||&#8221; header_2_text_color=&#8221;#242861&#8243; header_2_font_size=&#8221;34px&#8221; header_2_line_height=&#8221;1.3em&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_phone=&#8221;|0px||0px&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; border_radii__hover_enabled=&#8221;on&#8221; transform_styles__hover_enabled=&#8221;on&#8221; transform_scale__hover_enabled=&#8221;on&#8221; transform_translate__hover_enabled=&#8221;on&#8221; transform_rotate__hover_enabled=&#8221;on&#8221; transform_skew__hover_enabled=&#8221;on&#8221; transform_origin__hover_enabled=&#8221;on&#8221;]<\/p>\n<h2 style=\"text-align: left;\">Disclaimer<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; link_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;Montserrat|300|||||||&#8221; header_2_text_color=&#8221;#212d3b&#8221; header_2_font_size=&#8221;40px&#8221; header_2_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;|||&#8221; custom_margin_tablet=&#8221;0px|50px||50px&#8221; custom_margin_last_edited=&#8221;off|desktop&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>The template policy is intended for use as a guide of a general nature only and may or may not be relevant to particular practices or circumstances. The Royal Australian College of General Practitioners (RACGP) has used its best endeavours to ensure the template is adapted for general practice to address current and anticipated future privacy requirements. Persons adopting or implementing its procedures or recommendations should exercise their own independent skill or judgement, or seek appropriate professional advice. While the template is directed to general practice, it does not ensure compliance with any privacy laws, and cannot of itself guarantee discharge of the duty of care owed to patients. Accordingly, the RACGP disclaims all liability (including negligence) to any users of the information contained in this template for any loss or damage (consequential or otherwise), cost or expense incurred or arising by reason of reliance on the template in any manner.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.21.4&#8243; custom_padding=&#8221;0|0px|0|0px|false|false&#8221; global_module=&#8221;412&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;5px|0px|0|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; 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width=&#8221;89%&#8221; width_tablet=&#8221;80%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;89%&#8221; max_width_tablet=&#8221;80%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; make_fullwidth=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_3_font=&#8221;Montserrat|600||on|||||&#8221; header_3_text_align=&#8221;left&#8221; header_3_text_color=&#8221;#FFFFFF&#8221; header_3_font_size=&#8221;23px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>GET IN TOUCH<\/h3>\n<p>[\/et_pb_text][et_pb_blurb title=&#8221;Address&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe081;||divi||400&#8243; icon_color=&#8221;#a3cd43&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;28px&#8221; admin_label=&#8221;Blurb&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;Montserrat|||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;17px&#8221; body_font=&#8221;Lato||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;15px&#8221; icon_font_size=&#8221;28px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>207 Waterworks Road, Ashgrove 4060<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;E-MAIL&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe076;||divi||400&#8243; icon_color=&#8221;#a3cd43&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;28px&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;Montserrat|||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;17px&#8221; body_font=&#8221;Lato||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;15px&#8221; icon_font_size=&#8221;28px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>reception@ashgrovegp.com.au<\/span><\/p>\n<p>[\/et_pb_blurb][et_pb_blurb title=&#8221;PHONE&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe090;||divi||400&#8243; icon_color=&#8221;#a3cd43&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;28px&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;Montserrat|||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;17px&#8221; body_font=&#8221;Lato||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;15px&#8221; icon_font_size=&#8221;28px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>(07) 3366 0588<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; 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Men\u2019s health&#8221; url=&#8221;https:\/\/www.ashgrovegp.com.au\/womens-health\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe052;||divi||400&#8243; icon_color=&#8221;#a3cd43&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;24px&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;Montserrat|||on|||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;16px&#8221; body_font=&#8221;Lato||||||||&#8221; body_text_color=&#8221;#FFFFFF&#8221; body_font_size=&#8221;15px&#8221; custom_margin=&#8221;-15px||&#8221; link_option_url=&#8221;https:\/\/www.ashgrovegp.com.au\/womens-health\/&#8221; icon_font_size=&#8221;24px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][et_pb_blurb title=&#8221;Occupational Medicine&#8221; url=&#8221;https:\/\/www.ashgrovegp.com.au\/occupational-doctor\/&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe052;||divi||400&#8243; icon_color=&#8221;#a3cd43&#8243; icon_placement=&#8221;left&#8221; image_icon_width=&#8221;24px&#8221; 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